A 99.9% Server Uptime
We’ve built our web hosting system using stable hardware and significantly tweaked software. Our admins have installed a modified version of Security–Enhanced Linux on each of our physical machines in order to ensure utmost safety and reliability. We’ve added a number of distributed denial–of–service prevention appliances in addition to very powerful firewalls to make sure our internal network is impregnable and safe.
All our Linux web hosting packages plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you select, the guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on first–class hardware elements manufactured by Juniper. And on each single router, we have configured a firewall with an elaborate set of rules to help sift all dubious requests.
Because of this, in each of our datacenter facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to reduce all possible risks with our cloud hosting packages and although our company provides first–rate tech support, there are situations when the customer is simply not content with what we are offering. Or he needs to move to a more robust web hosting service, like a virtual private server or a dedicated hosting server.
That’s the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t pleased, you will receive your money back.
24/7 Technical Support
We’ve attentively selected each member of our 24x7 support team to make sure that we can offer you the very best client support that you can get. Each of our technical support engineers has lots of years of experience dealing with hosting accounts behind his back, so they know very well what they are doing. Moreover, they are available to you 24/7 – you can call them whenever you want and they’ll reply to you as quickly as possible.
Their average ticket response time is below 20 minutes, whilst with other web hosting suppliers you are forced to wait for days. And we offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be replied to within an hour.