Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Resolution Warranty

  • Each ticket you submit to the customer help Department will be replied to in approximately 1 hour. All general problems are going to be taken care of right away. Nonetheless, if the help question you have posted needs some help from a licensed administrator, we are going to address the ticket to him and will inform you about the postponement.

  • Top quality support service
  • Top–class Client Assistance Service

  • Our tech help Department will be working for you 24/7 to to reply to all service demand tickets that you send to us. We offer tech help for all the software that are pre–configured on your web server. These include our in–house created Web Control Panel, the preferred Operating System and the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • An Informative Help Section

  • Each part of the Web Control Panel that is included 100% free with your VPS features an inbuilt knowledge base. You will find a group of illustrative how to tutorials and a range of step–by–step video courses that display all the standard website administration tasks. You can gain access to them by pressing the Help or Video buttons in the upper right corner of each Control Panel section.