Customer Support Channels
A 60–Minute Response Guarantee
We offer a 60 min response warranty for each ticket or e–mail that you submit to the client care staff. We will speedily reply to all the typical enquiries and forward right away the issue to our sysadmins in case additional assistance is required. If you take advantage of our Optional Managed Services package, we’ll perform any of the included server management services at a time that has been agreed upon in advance.
A First–Rate Client Care Service
Should you need any assistance while working with our Web Control Panel or with any of the applications that we have installed on the dedicated server for you, do reach our tech support team at any time through the ticketing system. Additionally, in case you require assistance managing your dedicated hosting server, you can order our Optional Managed Services package, which includes OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting services, backup space, etc.
An Intuitive Help Area
We have equipped our Web Control Panel with an extensive knowledge base, which features comprehensive explanations of its features and functionalities. Furthermore, we have prepared detailed video tutorials that will further disclose to you how to perform a particular task or troubleshoot a commonly encountered problem. The help articles and the video tutorials are easily accessible from every Web Control Panel section via the Help and Videos buttons situated in the top right corner.