Learn what web hosting providers mean when they say "phone support".
If you've ever had a web hosting account before or you've dealt with any other kind of online service, you're probably well aware from your personal experience that for certain things it is better to speak with a live person on the phone instead of exchange support tickets or e-mail messages. If you want to learn more about a particular service before you purchase it or when something small has to be made, for instance, it is much easier and a lot faster to do it in real time. If you can get hold of representatives over the phone, it's also very likely that you're using the services of a real web hosting provider, not a reseller. The type of support that you will get on the telephone may differ between different providers - from standard issues to expert technical support. Usually most providers will offer you pre-sales assistance and 1st level telephone support, while more complicated tech issues are resolved via e-mail and / or tickets.
Phone Support in Web Hosting
We believe that the option to talk with a live representative is very important, for that reason we have 3 support lines all around the world (UK, USA and Australia) and you are able to reach us on the phone for fourteen hours a day. If you consider acquiring one of our Linux web hosting packages, for example, you will be able to phone us and find out more about our solutions prior to ordering so as to be sure that we meet all system requirements for your sites. After your purchase, you can contact us about all of the sales and billing troubles you may have, or get any type of general or basic tech information that you need. We've tried to find the balance between telephone and ticket support, so for solely technical issues you will have to use the ticketing system, which will make it easier to keep track of the communication and any new developments in the resolution of the issue.