One-Hour Response Guarantee
Discover a lot more about the 1-hour response time guarantee and how you, as a customer, may benefit from it.
If you ever have any questions connected to the hosting service or you experience a problem with your websites, you will have to contact the respective hosting provider’s client support team. It may not matter how fast they will respond when you've got a generic inquiry, but an issue like an ill-applied script update, for instance, may lead to your site becoming broken or unavailable on the web. And the longer you wait for the support team to lend you a hand, the longer the site will be offline. In case you offer services or goods online, any outage will influence your website in an undesirable way and you may lose current or potential customers. Lots of hosting providers, particularly resellers, handle tickets and emails within 24 hours, but in the Internet realm this is much too long, as visitors will rarely go back to a site that’s not working properly for a lengthy time interval.
One-Hour Response Guarantee in Web Hosting
In case you are using one of our Linux web hosting packages and you have an enquiry or chance upon a problem, you can touch base with us 24/7/365 by submitting a ticket or by sending an e-mail and we’ll make certain that you have a reply in no more than 60 minutes. In case the issue can be solved, we’ll do it before we get back to you, while if there’s something that you have to do on your end, we’ll supply you with all the needed information – what settings to check, what possible solutions to try out, and so on. Usually, you will receive a response within only half an hour, which implies that waiting around for hours or even for more than a day to get assistance is something inconceivable. Our one-hour response guarantee applies to any query that you may have – general, technical or billing.