A ticketing system is the most common means of correspondence that hosting providers offer to their customers. It is typically part of the billing account and is the best way to handle an issue that takes a certain amount of time to examine or that has to be forwarded to an admin. Thus, all responses contributed by either side will be stored in the same place in the event that someone else wants to work on the given issue and the info already exchanged in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s separate from the web hosting Control Panel, which means that you’ll have to log in and out of at least two accounts in order to complete a particular operation or to reach the company’s customer service staff. In case you want to manage a couple of domain names and each one is hosted in its very own account, you will have to use an even larger number of accounts simultaneously. Also, it may take a substantial span of time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Web Hosting

In stark contrast with what you may find with plenty of other hosting providers, the trouble ticket system that we’re using with our Linux web hosting packages is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You will not need to memorize different login names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from one single location. So, if you’ve got a query or face a challenge, you can touch base with our client service staff members on the spur of the moment. Our system comes with a smart search mechanism. This implies that even if you’ve posted a ton of tickets through the years, you’ll be able to track down the one that you want without difficulties. Besides, you can see knowledge base guides to resolving commonly encountered obstacles.