Irrespective of the fact that the web hosting service provided by the different companies seems the same, every provider has got a personalized platform with its own tweaks and ways to carry out particular things. For this reason, a large knowledge base would be unbelievably helpful both for persons with zero past experience and for technically savvy users who will sooner or later learn how given procedures are done, but will waste time in the meantime. The objective of such a knowledge base is to make the hosting service quick and easy to use, sparing users time and efforts. The result is more pleased customers, as they can easily find the info they desire, and substantially less work for the customer support team members, because usually most of the queries and difficulties that customers have got are already listed in the knowledge base. Provided that the articles are adequately written and encompass more things, you’ll be able to discover more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Web Hosting

If you’ve ordered your very first web hosting plan from our company or have transferred your site over to us, you will grow used to our platform and our in-house created Hepsia hosting Control Panel very quickly thanks to the fact that we have compiled a substantial web-based knowledge base where you can find all the information that you will ever need – both general info with regard to the service as a whole and more concrete info about the separate functions that you can use and the issues that you can confront. The articles themselves are available in two places. The full article archive is accessible through the Control Panel’s Help section. You can find articles that are dedicated to the different functions in each and every Control Panel section as well. You can acquaint yourself with how to do virtually everything, from creating an .htaccess file to managing a mailing list, and all the articles offer elaborate instructions, so you will never become lost on account of an ambiguous text. Of course, if you stumble upon a more specific problem and you cannot find a solution in our knowledge base, you can contact our help desk support team 24/7/365.