24/7 Customer Support in Web Hosting
Our Linux web hosting packages come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting solutions before you make an order or you're an existing client and you have any kind of question or a difficulty, you're able to contact us anytime, including weekends and holidays. We have many channels to contact us - several telephone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical matters or any issues that require additional time to research and handle. Unlike various other web hosting service providers, our trouble tickets come with a warranted max response time of only 1 hour, thus whatever your trouble is, it will be resolved timely and you will not waste days to have something fixed.
24/7 Customer Support in Dedicated Servers Hosting
If you obtain a dedicated server through us, you'll be able to get in touch with us anytime using different channels and the max time that you will have to wait for a response is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on your server. To contact us about a tech issue, you are able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any common questions or you'd like to find out about our website hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the world. If you'd like to have support for third-party software that you cannot install or run efficiently, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.