The customer support that you can receive from your web hosting provider is very important, regardless if you have pre-sales questions and you're not a customer yet, or you have a technical issue with an active account. Prompt and clear information about a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from a genuine hosting provider and not from some reseller. If you buy a hosting account from a company that does not own its servers and it cannot access them directly, it's very likely that you'll wait for a few days to receive a response to any query, so your sites may stay offline for quite some time. However, a company which offers various options for communication and has a support crew that is available all the time can assist you right away and help you minimize or completely avoid any kind of downtime and potential losses.

24/7 Customer Support in Web Hosting

Our Linux web hosting packages come with 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our website hosting solutions before you make an order or you're an existing client and you have any kind of question or a difficulty, you're able to contact us anytime, including weekends and holidays. We have many channels to contact us - several telephone lines globally for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical matters or any issues that require additional time to research and handle. Unlike various other web hosting service providers, our trouble tickets come with a warranted max response time of only 1 hour, thus whatever your trouble is, it will be resolved timely and you will not waste days to have something fixed.

24/7 Customer Support in Dedicated Servers Hosting

If you obtain a dedicated server through us, you'll be able to get in touch with us anytime using different channels and the max time that you will have to wait for a response is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it's a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on your server. To contact us about a tech issue, you are able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any common questions or you'd like to find out about our website hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the world. If you'd like to have support for third-party software that you cannot install or run efficiently, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.